Privacy Policy
Entity: Bond Street Solutions SA (Pty) Ltd, Reg. No. 2025/733230/07
Index
Scope
This policy explains how we collect, use, share and protect personal information when you visit our website and when we provide collections services for business customers. It applies to information relating to client contacts, prospective clients, suppliers, and payers whose payments are collected and reconciled for our clients. We comply with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.
How to contact us
Email: hello@bond-street.co
Street address (domicilium): 184 Upper Buitenkant Street, Oranjezicht, Cape Town, 8001, South Africa
Changes to this policy
We may update this policy from time to time. Continued use of our site or services after an update means you accept the changes.
Information we collect
We collect only what is necessary for collections, compliance and operations, including:
Identity and contact details (for example names, business role, company details, email, phone, addresses; and where required by law, ID or passport number for authorised persons).
Transaction and reconciliation data (for example payer name as presented by the bank, bank identifiers, payment reference, amounts, timestamps, proof of payment, invoice and stated purpose of payment).
Compliance screening results (for example sanctions, PEP and adverse media checks as permitted by law).
Technical and usage data (for example IP address, device/browser information, access logs and cookie/analytics data).
Communication records (for example emails, support tickets and audit logs).
If specific documents are required for verification under financial crime laws, this will be handled as set out in our Terms and Conditions.
How we collect information
Directly from you when you complete forms, send documents or contact us.
From banking and payment rails during collection and reconciliation.
From our clients where they provide invoice and payment details.
From service providers that perform screening, hosting or analytics for us.
From public sources or regulators where lawful.
Why we use information
To provide collections and reconciliation services to our clients.
To verify and onboard clients and meet anti-money laundering, counter-terrorist financing, sanctions and other legal obligations.
To prevent, detect and investigate fraud, financial crime and abuse.
To operate, support and secure our systems and website.
To communicate service updates and legal notices; limited business-to-business marketing with an opt-out.
We rely on lawful grounds such as performance of a contract, compliance with law and our legitimate interests. Where required, we will request consent.
Sharing and disclosures
We may share personal information, under appropriate safeguards, with:
Banking and processing partners and other service providers involved in collections, reconciliation and settlement.
Screening, hosting and support providers under written terms.
Affiliates and professional advisers bound by confidentiality.
Regulators, supervisory authorities, law enforcement and courts where required by law or valid request. We do not sell personal information.
Cross-border transfers
Personal information may be transferred outside South Africa (for example cloud hosting or international partners). We use safeguards consistent with POPIA (contractual protections or equivalent measures) or obtain consent where required.
Security
We apply reasonable technical and organisational measures appropriate to the nature of the information, including access controls, encryption in transit where appropriate, logging and monitoring, and vendor due diligence. No system is perfectly secure. Where legally required, we will notify the Information Regulator and affected parties of certain security compromises.
Retention
We keep personal information only as long as necessary for the purposes described and to meet legal, tax, audit and regulatory obligations. Transactional and compliance records are typically retained for at least five years, after which they are deleted or de-identified unless a longer period is required by law or for legitimate record-keeping.
Cookies and similar technologies
We use essential cookies for security and functionality, and analytics cookies to understand site usage and improve performance. You can control cookies in your browser; blocking some cookies may affect site functionality.
Your rights
You may request access to, correction of, or deletion of personal information we hold about you (subject to legal limits), and you may object to certain processing. Use the contact in section 2 or the forms in our PAIA Manual. We may need to verify your identity.
Children
Our services are for business use and are not directed at children. We do not knowingly process children’s personal information.
Links to other websites
Our website may link to third-party sites or services. Their privacy practices apply to those sites. We encourage you to read the privacy statements of each site you visit.
Direct marketing
We may send business-to-business service updates or product information to client contacts. You can opt out at any time using the link in the message or by emailing hello@bond-street.co. We do not send direct marketing to customers unless they separately opt in.
Here are the 5 most important informational pieces from the privacy policy
1
Information we collect
We only collect necessary information for our services, including identity and contact details, transaction data, compliance screening results, technical and usage data, and communication records.
2
Why we use your information
Your information is used to provide our services, comply with legal obligations like anti-money laundering laws, prevent fraud, secure our systems, and for limited business-to-business marketing.
3
Sharing and disclosures
We may share your information with banking partners, service providers, affiliates, and authorities when legally required. We do not sell your personal information.
4
Your rights
You have the right to request access to, correction of, or deletion of your personal information, and you can object to certain data processing.
5
Security
We use reasonable technical and organizational measures, including access controls and encryption, to protect your information.
